More than 250 people completed the survey between 5 September and 31 October, including 58 students, 138 PhD candidates, and 53 staff members. Respondents gave the campus canteens an average rating of 4.2 out of 10.
According to the organisers, the aim of the survey is to encourage a constructive dialogue and to work towards a more inclusive, affordable, and responsive canteen system. The answers provide a factual basis for discussions with the university and the caterer.
Not representative, but indicative
Participants were asked to give their opinions through multiple-choice questions and Likert scales. Although the number of respondents is not statistically representative – the authors themselves acknowledge that people with negative experiences are more likely to participate – they argue the results are indicative and provide enough variation for a grounded discussion.
Too expensive, little variety, and no say
For many, price is the biggest problem. According to 95 percent of respondents, food is too expensive for the quality and portion size offered. This is especially striking when compared with other commercial food options on campus, which many feel offer better value for money.
While taste is subjective, 60 percent say they are dissatisfied or very dissatisfied with the quality and flavour of the food. About 75 percent would like to have more opportunities to give feedback.
Respondents also report insufficient variety and poor accommodation of dietary preferences. A large majority say they have no influence over what is offered and that they do not have enough opportunities to give feedback that leads to improvements.
Consistent dissatisfaction
The report summarises the findings as ‘a consistent and systematic dissatisfaction with the canteen experience at UT’.
Its publication comes a week after the University Council issued unsolicited advice to the Executive Board about catering company Appèl, which responded: ‘If you don’t give feedback, we can’t know what’s going on.’
